What do I need to do to be able to call the UK?

[rust8it]

Hi I am trying to ring a number in the UK but I am getting a voice message that I do not have enough credit but I had topped up by 10.99. What do I need to do?

[dalyer]

Are you sure that the €10.99 wasn't for your monthly membership plan? 

• https://48.ie/legal/price-plan-details

What does your Transactions page say about recent purchases/payments? 

• https://48.ie/my48/transactions

What is your cash credit balance on your My48 account Dashboard?

• https://48.ie/my48

International calls (other than Northern Ireland landlines called using the 048 rather than 00 44 prefixes) are not covered by membership call allowances.

You need cash credit on your account in addition to an active membership plan in order to make international calls. 

You can add cash credit to your account here: 

• https://48.ie/my48/memberships/add-credit

See here for the charges that apply to international calls: 

• https://48.ie/charges/international-calls

If you need to contact 48 support about this then see the links in my signature below.