Trying to order replacement SIM - "try again later"

[ZhongminW6492]

Hi there,

This is Zhongmin Wang, a PhD student in RCSI.

I want to order a replacement card, but when I entered the Eircode and selected the correct address, an error message appeared and advised me to try again later. And I tried, but it still did not work.

Could you please tell me how to figure it out?  Do I need to block it first and order a replacement card?

And also I want to know if I can still use the same number and same student membership (10.99 Euro/month)?

Thank you!

Best regards,

Zhongmin

[dalyer]

I presume that you followed the instructions here? 

• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

If you're having problems ordering a replacement SIM card and they keep persisting then you'll probably have to contact 48 support for advice. 

A replacement SIM card will use your existing phone number, account, membership plan etc. 

To contact 48 support about this see the links in my signature below.