Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Text

veronica28
Newcomer

‎06-10-2017 09:36 AM

I activated The Mich yesterday, but I don't have the text mobile. What's happening?
2 people had this problem.
0 Likes
8 REPLIES 8

dalyer
The Legend
The Legend

‎06-10-2017 09:53 AM

What does your My 48 account page say abour your current membership status, expiry date and allowance balances?

 

http://www.48months.ie/my-48

 

Can you make/receive calls?

Can you receive texts?

Can you use data?

 

What do you mean you "activated" Mitch membership yesterday?

Do you mean that you bought one?

That doesn't mean that it started immediately if you have a current membership active that has not yet expired.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend
In response to dalyer

‎06-10-2017 01:19 PM

Any update @veronica28?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

veronica28
Newcomer

‎06-10-2017 01:58 PM

I bought The Mitch and it is available since yesterday. I can receive text but I can't send . I have the calls and internet but on the 48 page says I have 0 text and that's quite impossible. I should have 100 and I haven't send none till today when I tried but I couldn't.
1 Like

dalyer
The Legend
The Legend

‎06-10-2017 02:04 PM

You didn't answer all of the questions that I asked about your My 48 account page.
You probably need to contact 48 support about this.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend

‎06-10-2017 07:23 PM

Were 48 support able to help @veronica28?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

limbeks
Visitor

‎08-10-2017 07:34 PM

Hello, I'm having the same problem.

To answer your questions dalyer:

What does your My 48 account page say abour your current membership status, expiry date and allowance balances?

It says that my Mitch membership will end on the 6th November 2017 at 11:59pm. I have my correct minutes allowance, and correct internet allowance but zero texts available out of 100 (I sent only one text since 6 Oct).

Can you make/receive calls? YES

Can you receive texts? YES

Can you use data? YES

What do you mean you "activated" Mitch membership yesterday?
Do you mean that you bought one?

I "activated" mine on 6 October. By that I mean that my last membership ended and this new one (the Mitch) started. Every allowance works except for texts.

Any ideas? All help is much appreciated.
0 Likes

dalyer
The Legend
The Legend

‎08-10-2017 07:40 PM

You'll need to contact 48 support so.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

limbeks
Visitor

‎09-10-2017 07:59 AM

Thanks I will. I will post back their reply once I get it. Thanks for your help 🙂
0 Likes