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Question about restoring my SIM card

IhorP2487
Newcomer

Hi. I want to register in the 48 app. They tell me that my account is inactive. I haven't topped up my balance for a long time (8 month ago). What should I do to keep my number working? Thank you for your reply

1 REPLY 1

dalyer
The Legend
The Legend

You'll have to contact 48 support to ask them to reactivate your SIM card.

See here: 

7.2 In addition to the circumstances set out in Section 7.1 above, we may suspend (i.e. bar), restrict or end the provision of the 48 Services (in total or in part) if you choose not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months.

7.3 Where the 48 Services are suspended because you have chosen not to purchase top up credit or make a chargeable use in respect of your Account for a period of 6 months, we will remove any credit on your Account after a further 2 months and credit will not be recoverable. Your service will then remain suspended for a further 5 months and can be reconnected at any time during this period. When the suspension period ends your service will be disconnected, this agreement will end and your number will be immediately lost.

To contact 48 support see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).