Unexpected membership plan renewal charge

[VadymV0031]

Hi, I have a question regarding my recent payment.
It looks like money was taken from my account earlier than expected. However, I already paid for two months in advance when we signed up. Could you please clarify why the charge was made prematurely?

Thank you in advance!

[dalyer]

Are you sure that you paid for two months when you signed up? 

Or could it be that you paid for one month (€12.99) and also the one-time activation fee (€12.99) = €25.98 in total? 

What does your Transactions page say about previous payments/purchases?

• https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

Did you register your payment card details on your account and enable membership plan auto-renewal? 

• https://48.ie/my48/settings/payment-details

If you think that there's some mistake about membership plan renewal and charging then you'll have to contact 48 support for assistance. 

See the links in my signature below.