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brianom95 · ‎12-10-2017

I have the Mitch and I got no texts. Haven't sent any since it renewed and my account says I have none left. Phone won't allow any to send

dalyer · ‎12-10-2017

What does your My 48 account page say about your current membership status and expiry date?
Does it list a "next" membership?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎12-10-2017

Any update @brianom95?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

brianom95 · ‎25-10-2017

Sorry for the delay.

It says my Mitch expires Nov 6th and is automatically renewing to Mitch on Nov 7th. Still have not been allowed to send a single text this month.

dalyer · ‎25-10-2017

OK - you need to contact 48 support about this so.

See here - option 3 or the chat facility:

http://www.48months.ie/help#ask-a-48-agent

For some reason some users seem to end up not getting their correct membership allowance balances from time to time.

I have no idea why this happens as I would have expected all of this to be totally automated and reliable...

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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