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Problem with top up

tommarkey
Newcomer

‎22-03-2018 10:30 AM

I bought top up voucher to cover my membership plan however when I go to purchase my membership using my credit balance (which shows the relevant amount) it will not allow me purchase it. I'm getting an oops error in the cart even though the amount to cover my membership is there. Advise please
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2 REPLIES 2

dalyer
The Legend
The Legend

‎22-03-2018 10:35 AM

Maybe try a different way to buy it?

E.g. if you're using the app then instead try the website or by text.

 

https://community.48months.ie/t5/The-Knowledgebase/How-do-I-buy-stuff-by-text/ta-p/3974

 

You might also need to report the issue to 48 support - see the contact link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎22-03-2018 12:14 PM

Did that help at all @tommarkey?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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