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Phone credit not recognised

likearhinestonecowboy
Visitor

‎29-06-2018 11:07 PM

Hi guys, I added €6 to my credit and it was charged to my card but it isn't acknowledged on my account. My membership runs out today, please help 😞

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4 REPLIES 4

dalyer
The Legend
The Legend

‎29-06-2018 11:32 PM

You mean you tried to top up your cash credit balance by €6 and your bank card was charged but the cash credit did not appear on your account?

If that's the case then you need to contact 48 support to ask them to sort it out.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎30-06-2018 10:15 AM

Did that help at all @likearhinestonecowboy?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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likearhinestonecowboy
Visitor

‎30-06-2018 11:10 AM

Yes everythings sorted, thank you so much!
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dalyer
The Legend
The Legend

‎30-06-2018 01:10 PM

What was the problem and solution?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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