Memberships
Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.
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Forum Posts

Disappearing text balance

I have just started my new 'the Mitch' month yesterday. It comes with 100 free texts. I tried to text today, the text wouldn't send. I went onto my48 and to my surprise my text balance is 0! I don't even think I text anyone at all yesterday, I usuall...

Memberships

My current membership is the don which you cannot use abroad .. im in spain now and got a text saying to get the guido .. i did and it is now saying on my account i have to use the don before the guido goes into play? Any help i taught if i got the g...

lolly20 by Visitor
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Resolved! roaming

HiI'm on Guido auto renewed 12th of each monthGoing to EU on holidays 8th July and would like to avail of the new roaming laws, but as the new terms only come into place on memberships after the 13th June , mine then won't come into effect until the ...

Resolved! Blocked & Deactivated Account, SIM Lost to Abyss

I ordered the replacement SIM a full week ago and at this stage I'm not expecting it to arrive. I can't seem to order another one (i.e. I can't do step 1 of the 'change your sim' process again). if I just order a brand new sim unrelated to my existin...

New number

Can I change my number and keep my membership and sim please .basically I'm looking for a new number

Guido

I am travelling to the Canary Islands next month and was wonder if I can use my Guido package while there