Paid for 2nd month already but have to pay again?

[MarioC1267]

I paid for my second month, 2 days before my current plan expired through the 48 App and I now have to pay in again as it didn't register the payment. What can I do to rectify this?

[dalyer]

Maybe the original transaction failed for some reason? 

Are you sure that you're not forgetting that the initial payment is €25.98 in respect of the one time activation fee (€12.99) and the first month's membership (€12.99)?

What does your Transactions page say about payments/purchases since you started with 48?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans? 

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.