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Every month I'm running out of credit

KarenH8615
Newcomer

‎12-06-2025 09:03 AM - last edited on ‎12-06-2025 10:29 AM by The Legend

Hi 

I have my membership to be automated every month, but every month I have the same problem that I run out of credit, why is that? I feel that I am paying 2 for my phone, I can't get in tough with anyone in 48 to explain this and I'm really get p****d off with them. 

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dalyer
The Legend
The Legend

‎12-06-2025 10:28 AM

What do you mean by "run out of credit"?

Credit for what? 

Calls, texts, mobile data? 

What exactly is the symptom of the problem when it happens? 

Any error messages?

What do you mean by "I am paying 2 for my phone"?

You can't have more than one active membership plan in any 30 day period.

What membership plan are you on?

The €12.99 one offers the most generous allowances.

48 support don't generally monitor or respond to posts here on the Community Forum so if you want them to address your questions then you'll need to contact them directly yourself. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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