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Not receiving verification codes
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11-02-2022 09:26 AM
Hi all,
I've noticed today that I'm not receiving verification codes, specifically from Revenue and HubSpot. I've tried on few other phones, including the very old Symbian-based Nokia without success.
No issues with SMS send from other phones.
Are there any technical issues in 48.ie servers?
27 REPLIES 27
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11-02-2022 09:52 AM
I tried logging into my Revenue myAccount just now and got the two factor authentication security text fine and was able to get in.
So I don't think that there's any general problem.
You should contact 48 support and ask them about it.
See the link in my signature below.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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11-02-2022 10:32 AM - edited 11-02-2022 10:46 AM
Same issue with me. The 48bot is a joke and the contact page has no contact details 🙂
Fecking disaster.
Anyone know how to contact support?
I should also mention only receiving SMS doesnt seem to be working here, sending works and calls work.
Actually sending doesnt seem to be working now, tested sending from 48 to Vodafone, first messages seemed to get through then follow up did not. No SMS have been recieved from vodaphone to 48 number.
I made a call from 48 to my vodaphone number, and that worked. So must be something specific to SMS traffic possibly
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11-02-2022 10:48 AM
Yeah, just waiting in queue for 'Messaging Specialist' to reply.
Is there any official email to the Support?
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11-02-2022 10:57 AM
Whats the number for support? I must be blind as I didn't see it anywhere.
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11-02-2022 11:13 AM
Number is nowhere to be found... Very strange. I too am having issues with SMS verification (Binance).
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11-02-2022 11:21 AM - edited 11-02-2022 11:24 AM
He gave me this email to the Support:
If this problem will persist I'll switch over to parent Three.ie
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11-02-2022 11:54 AM
I am also not receiving any verification codes and also texts from external networks. I spoke on the chat. But that has not been very helpful. Its really frustrating as unable to work remotely due to this.
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11-02-2022 11:55 AM
I tried switching to another network as well given the pathetic support provided to customers but even for porting you need to respond to a text which I am not getting.
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11-02-2022 11:57 AM
anyone able to resolve this issue yet? have been waiting to speak to an agent for 45 minutes
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