I contacted them on Facebook. But they don't seem to understand the issue. See response BelowHey XXX, To reassure you 48 do not block any incoming messages from networks or providers. For security reasons, Banking services have strict measures to ens...
I tried switching to another network as well given the pathetic support provided to customers but even for porting you need to respond to a text which I am not getting.
I am also not receiving any verification codes and also texts from external networks. I spoke on the chat. But that has not been very helpful. Its really frustrating as unable to work remotely due to this.