Not able to log In to My48

[BernieS2296]

Is anyone else not able to log in the last few days? I get “Wrong credentials!” and then when I go to reset password and enter my email, I get “Invalid 48 email address”.

I’m using a friend’s account to post this.

I have told 48 support, they say there is a system error and they do something and I can log in again but within an hour it’s gone again and the same issue occurs. The password reset is also not working when I am able to get into the account.

48 support raised a ticket for me but just wondering is anyone else facing the same issue?

[dalyer]

What happens when you try? 

Any error messages?

When were you last able to log in ok? 

Are you using the correct email address and password?

If you're using the app then what happens when you try the website instead? 

• https://48.ie/my48

Or vice versa? 

If you need to contact 48 support about this then see the links in my signature below.

[BernieS2296]

I was just searching the community and saw this thread, seems very similar to what you were experiencing a few years ago @dalyer - https://community.48.ie/t5/Just-Hang-Out/Error-messige-logging-in-app/m-p/51099/highlight/true#M2284...

The app also seems to be back down again today for maintenance.

[dolores59]

I have had so much trouble with 48 last week as I was going abroad on my own and needing roaming on my phone and had no success getting any help from them so very disappointed in their service

[dalyer]

Unfortunately many people still seem to have problems when trying to use roaming services for some reason and nobody from 48 has ever explained why or provided a guarantee fix.

As such, the usual generic advice for roaming issues applies...

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

[dolores59]

All I want now is to deactivate my 48 and keep my number I have had for the last 25 years please..

[dalyer]

What exactly do you mean by "deactivate my 48 and keep my number"?

If you mean that you want to leave 48 and go to another provider and keep your number then see here: 

• https://community.48.ie/t5/The-Knowledge-Base/I-want-to-leave-48-how-do-I-do-that/ta-p/246

You'll have to check with the new provider what their process is for porting your number from 48 to them.

[LarM1479]

I get the same as i want to buy membership credit.

[dalyer]

What exactly do you mean by "I get the same"?

What exactly happens when you try to buy membership here? 

• https://48.ie/my48/memberships

Please describe clearly exactly what you're doing and what goes wrong including any error messages that you get. 

Is this issue a separate from the one that you posted about here? 

• https://community.48.ie/t5/Memberships/O-my-it-now-says-in-active-sim/td-p/70749

If you need to contact 48 support about this then see the links in my signature below.