New plan with credit

[GregoryP6924]

I am not able to purchase new 12.99 plan using my cash credit on acc. / turning auto renewals on/off makes no difference. How can I pay for new plan with my cash credit ( enough founds). This option is not available on app or website. Thank you.

[dalyer · Accepted solution]

If you have €12.99 or more cash credit on your account then you should get the option to pay for a €12.99 membership plan using your cash credit at checkout time.

If you're not getting that option at checkout time then you'll need to contact 48 support for assistance. 

See the links in my signature below.

[GregoryP6924]

Thank you. Topic sorted. Today option was available on the app. I did purchase with cash credit myself. Thank you again.

[dalyer]

You're welcome. 

Glad you got it sorted.