My 48 number was auto-renewed and my account debited on 27th

[AnoruemB7686]

My 48 number was auto-renewed and my account debited on 27th December 2025. Till this time, the credit has not been effected on the line. No calls or data is working. I need urgent support

[dalyer]

What does your My48 account dashboard say about your current membership plan status and expiry date? 

• https://48.ie/my48

What does your Transactions page say about recent payments? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any stacked upcoming plans?

• https://48.ie/my48/memberships

When did you last successfully buy or auto-renew your membership plan? 

Are you sure that the auto-renewal succeeded this time? 

Is your registered payment card still valid, not frozen via your online banking and there are sufficient funds if it's a debit card?

What happens if you try to buy a plan manually here?

• https://48.ie/my48/memberships

If you need to contact 48 support about this issue then see the links in my signature below.

[AnoruemB7686]

1. My 48 number was auto-renewed and my account debited on 27th

Nothing comes up here like the way the dashboard should show: this is the only thing i see - You're missing an active plan 😌

2. What does your Transactions page say about recent payments? 

when i download the payment history, i only see the payment for October. Other months - November and this December is not showing.

3. Does your Buy Plan page list any stacked upcoming plans?

No - what i see is "unlimited data 12.99"

[dalyer]

I don't really understand why you're getting this behaviour.

You'll probably need to contact 48 support for assistance.

See the links in my signature below.