Keep getting "data limit" notification

[shrinkingviolet]

Hi, I keep getting a notification that I've used my data limit for this month, but you charged my account 4 days ago! When I try to log into the app it constantly comes up with an error, even though I've downloaded the update. Can you help please?

[dalyer]

When and where are you getting this notification?

What is the exact message text?

Can you access your My48 account via the website rather than the app?

Do you get the same message there?

Have you tried deleting the app and reinstalling it?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about the recent payment?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com