When a payment fails - please don't send emails!!

[bourkeg]

Anytime my mobile data gets cut off as a result of a subscription renewal failure, I am locked out of my phone's connectivity when not in range of Wifi. WHY? Please do not send an email telling me of any subscription renewal issues as then my phone does not connect to my email server. Please send a notification or web push to my phone telling me I need to renew my subscription - including a way I can renew my subscription on my phone in that you DO NOT cut me off mobile data, at least for a small window of time. Otherwise, I am locked out of my connectivity and cannot renew. Why is this so complicated? It happens in the rare cases my subscription renewal fails, which can happen to anybody! 

Today I was trying to get in touch with others via WhatsApp or upload important docs and got the error that I do not have internet! Often, I am driving in the car using Google Maps when Google Maps fails without any warning and I lose my navigation. This is NOT a good way to conduct business with your customers. In the same way, it's a terrible UX! Please change this!

[dalyer]

You'll have to contact 48 support to give them your feedback/advice.

They don't generally monitor or respond to posts here on the Community Forum.

If unexpected lack of a membership plan is a habitual problem for you then why not enable membership auto-renewal and/or buy one or more membership plans in advance to ensure that you don't run out while on the go?

You could also stick a reminder in your calendar to remind you to manually renew your membership plan a few days in advance of the current one running out.

If you need to contact 48 support about this then see the links in my signature below.

[bourkeg]

Thanks. In this case, the payment failed because my Mastercard expired, so I was unaware. It would still have been helpful if 48 had given us a small grace period to allow for payment before shutting us out of mobile data immediately like that e.g. when we are travelling or at an airport where mobile data can be quite critical...

[dalyer]

I can't remember but don't they also send a text warning you that your membership is about to expire or has expired or that auto-renewal payment has failed etc.?