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Cant get past authentication step while topping up

jimmy1234
Newcomer

I am trying to top up ...but cant get past authentication

 

1 REPLY 1

dalyer
The Legend
The Legend

What happens?

Any error message?

Were you ever able to use the selected payment card online before?

On 48?

Does it make any difference if you switch from the app to the website or vice versa?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.