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Credit did not show up

littlehippo
Newcomer

‎10-07-2018 08:17 AM

I just start using a 48months sim. I activated it and bought a guido. Then I added 30 Euro twice with my credit card. But my credit is still 0. There was indeed 60Euro taken from my bank account to 48months. Where did the money go?
THX
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2 REPLIES 2

dalyer
The Legend
The Legend

‎10-07-2018 09:58 AM

You mean you topped up your cash credit balance by 2 x €30 but the money did not show on your account but was deducted from your bank card/account?
If that's the case then you need to contact 48 support and get them to sort this out.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎10-07-2018 12:08 PM

Did that help at all @littlehippo?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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