Charged twice for top up

[laurencetownlass]

I got charged twice for topping up last nit.. can I get refunded please?

[dalyer]

You probably bought two memberships or add-ons by mistake?
Your My History page should clarify.
Contact 48 support to see if they can refund you for the extra one.

Hope this helps.

[dalyer]

Did that help at all @laurencetownlass?

[laurencetownlass]

Hi, I have tried and can't get into 48 support? Is there a contact no. To ring?

[dalyer]

You can contact them here (option #3) or using the chat facility:

http://www.48months.ie/help#ask-a-48-agent

There is no number to call as all support is done online.

What did your My 48 and My History pages say?

http://www.48months.ie/my-48

http://www.48months.ie/my-48/my-history

Hope this helps.

[dalyer]

Any update @laurencetownlass?

[laurencetownlass]

Hi there,
I am going to get refunded in the next few days.
Many thanks for all ur help.

[dalyer]

Great, glad you got sorted @laurencetownlass.