What does the thread title "Other" mean?
If your attempt to make a purchase failed then what happened?
Any error messages?
What exactly do you mean by "top-up" here?
What exactly did you try to buy?
Monthly membership plan or add-ons or cash credit?
What does your Transactions page say about your payment?
What does your My48 account dashboard say about your current membership plan status?
Was it your first membership plan purchase?
If so then it would have included payment for the one-time activation fee.
If you need to contact 48 support about this then see the links in my signature below.
