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Charged twice for the membership plan

SorinT3230
Newcomer

Tuesday

On 06/12/2024 I renewed the membership plan of 10.99 during the process of payment an error occurred and start again the process of payment for the membership plan I observed after 1 week I was charged twice for the membership plan on December
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1 REPLY 1

dalyer
The Legend
The Legend

Tuesday - last edited Tuesday

What does your Transactions page say about the two payments? 

Does your Buy Plan page list any upcoming membership plans?

Perhaps you actually bought two membership plans and the second has stacked on your account to kick in when the current one expires? 

If you were actually charged twice but only received one membership plan then you'll have to contact 48 support to request a refund.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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