Charged twice for 1st plan & no credit for free 2nd month

[NaveenKumarV2286]

Charged twice lastmonth with new sim card. But now credit shows 0 balance. As per guidelines we can use 2 nd month with out renewing the plan by using the credits. Now credit balance is 0 . How can this possible?

[dalyer]

> Charged twice last month with new sim card.

Are you sure that you weren't actually charged €25.98 comprising €12.99 for the one-time activation fee and €12.99 for your first membership?

• https://48.ie/legal/price-plan-details

A one-time activation fee of €12.99 applies with the first plan purchase.

What does your Transactions page say about your first payment(s)?

• https://48.ie/my48/transactions

Does your Buy Plan list an upcoming membership plan which should be the one that you get free for the second month?

• https://48.ie/my48/memberships

If it doesn't then you might want to contact 48 support to ask them how to get your second month free membership plan. 

See the links in my signature below.

[NaveenKumarV2286]

Please reply ASAP

[dalyer]

Duplicate posts/threads merged.

There's no need to post multiple times about the same issue.

I already addressed your original post and offered advice.

• https://community.48.ie/t5/Memberships/Charged-twice-for-1st-plan-amp-no-credit-for-free-2nd-month/m...