01-07-2024 10:22 AM - last edited on 01-07-2024 10:39 AM by dalyer
I pay for my sons membership at €7.99 and its run out today .It was on automatic renewal but I changed my bank card recently and he now has no membership. I never git notified to renew it can you help please?
His name is Ciaran Mc Devitt.
01-07-2024 10:38 AM
I presume you mean that you never updated your registered payment card details on his My48 account, the old card no longer worked, and auto-renewal failed as a result?
In that case you need to register your new bank card details on his My48 account, ensure that membership auto-renewal is enabled and buy a membership plan manually for this month after which auto-renewal will take over again from the following month.
If you need to contact 48 support about this then see the links in my signature below.
27-06-2024 10:53 AM - last edited on 27-06-2024 10:57 AM by dalyer
Ive received a new bank card and entered my details to renew membership for Shaun Mc Devitt at €7.99. Can you check has it renewed please
27-06-2024 10:56 AM
You can check it yourself via your My48 account.
If you have a current membership then your Dashboard will show it:
Your Transactions page will list recent payments/purchases:
If you normally use membership plan auto-renewal
and it failed this month because of card issues then you need to buy this month's membership plan manually here:
and then auto-renewal will take over again next month.
If you need to contact 48 support about this then see the links in my signature below.
01-07-2024 10:42 AM
You already posted about this and I replied to your post.
Duplicate threads/posts merged.