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Can't Purchase Membership

Newcomer
Posts: 3
‎06-10-2020 03:52 PM

Got a new 48 SIM. Have number switched over from my old provider.

Went to purchase membership and it declined.

 

I tried with three different cards (all with correct details and no credit issues) on three different browsers - I tried manual and auto-renewal. I cleared cache, cookies, etc. beforehand.

 

Any ideas what the heck is going on??

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Re: Can't Purchase Membership

The Legend
Posts: 15,820
‎06-10-2020 05:30 PM
You'll need to contact 48 support.
See here

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.

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Re: Can't Purchase Membership

The Legend
Posts: 15,820
‎06-10-2020 05:30 PM
You'll need to contact 48 support.
See here

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Can't Purchase Membership

Newcomer
Posts: 3
‎06-10-2020 05:32 PM

done. all sorted Smiley Happy

 

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Re: Can't Purchase Membership

The Legend
Posts: 15,820
‎06-10-2020 05:42 PM
What was the solution in case it helps others @CiaranR5304?

I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: Can't Purchase Membership

Newcomer
Posts: 1
‎13-10-2020 08:25 AM

has anybody got a resolution to this issue? if i can't get a solution quickly I may have to port away from 48 mobile straight away

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Re: Can't Purchase Membership

The Legend
Posts: 15,820
‎13-10-2020 08:56 AM
You mean the card payment problem described by @CiaranR5304 above?
As I said earlier you'll need to contact 48 support.
Nobody here on the community forum can fix this for you.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Can't Purchase Membership

Newcomer
Posts: 3
‎13-10-2020 10:29 AM
Hi folks, my problem was I tried to go in and buy the membership. There's a way that you can register your card first (it charges 1 cent or something to do this) and then I was able to purchase the membership after that. The folks working on the online chat helped me.
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Re: Can't Purchase Membership

The Legend
Posts: 15,820
‎13-10-2020 12:31 PM

As far as I know the 1c charge gets refunded back to your card.

That transaction should just be a test transaction to check that the card exists and can be validated.

Good point about registering the card rather than just using it "on demand" - maybe there's a difference there and the registration "validates" the card properly (using the VISA 3D Secure or equivalent check) whereas using it on demand does not?


I am not a 48 employee so if you need to contact 48 support then please see here.
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