Can't Purchase Membership

[CiaranR5304]

Got a new 48 SIM. Have number switched over from my old provider.

Went to purchase membership and it declined.

I tried with three different cards (all with correct details and no credit issues) on three different browsers - I tried manual and auto-renewal. I cleared cache, cookies, etc. beforehand.

Any ideas what the heck is going on??

[dalyer · Accepted solution]

You'll need to contact 48 support.
See here

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

Hope this helps.

[CiaranR5304]

done. all sorted 🙂

[dalyer]

What was the solution in case it helps others @CiaranR5304?

[donalm2220]

has anybody got a resolution to this issue? if i can't get a solution quickly I may have to port away from 48 mobile straight away

[dalyer]

You mean the card payment problem described by @CiaranR5304 above?
As I said earlier you'll need to contact 48 support.
Nobody here on the community forum can fix this for you.

Hope this helps.

[CiaranR5304]

Hi folks, my problem was I tried to go in and buy the membership. There's a way that you can register your card first (it charges 1 cent or something to do this) and then I was able to purchase the membership after that. The folks working on the online chat helped me.

[dalyer]

As far as I know the 1c charge gets refunded back to your card.

That transaction should just be a test transaction to check that the card exists and can be validated.

Good point about registering the card rather than just using it "on demand" - maybe there's a difference there and the registration "validates" the card properly (using the VISA 3D Secure or equivalent check) whereas using it on demand does not?