Hi. I joined 48, 3-4 months ago, after having been with Three for 11+ years. From the get-go, I have had Auto-renewal of Memberships activated, but only for the 1st month has this worked - below's a screen-grab of what I've been confronted with for the past 2 months.
Basically, I'm being told that "...something went wrong..." when it tries auto-renewing my membership, and that I must go to 48's web-site and renew it manually. What is really infuriating about this, is that 48 will not let me access any web-site - INCLUDING 48's SITE - through the 48 sim when the Membership expires!!! My only recourse has been to go without internet until i can log onto the 48 web-site through a public 'hotspot' at work. Not only is this very inconvenient, there are the obvious security implications of having to login over a public internet connection.
Having spent more than a decade with Three, I know first-hand that Three will allow you to access their web-site 'to fix things' if you run out of credit, so I'm at a loss as to why 48, an offshoot of Three, will not allow the same. To say I find this shortsighted is an understatement.
Has anyone else experienced this, and if so, how do I go about getting 48 to fix it? Thanks,
Once gain posts appear under the wrong name and not mine - an ongoing bug with the community forum... :-(
Same, just got an email saying I had to resign up for membership. I never turned off my automatic membership. Is there an email to contact them? Because they don't have a functioning live chat option.
Thank you for the response and for supplying 48's Support email address. I looked everywhere but couldn't see it anywhere! I'll contact them to see if they can fix this.
Glad to hear that when 'working', 48 will allow you to access their web-site without credit - anything else seems daft! I haven't tried deleting/re-registering my CC details yet, but I've been looking for possible causes for the problem and notice that in the screen-grab I posted, 48 says they're going to charge me €7 for Membership renewal, which is not the correct amount - €7.99 is the correct charge. Maybe it's something that trivial.
I'm happy to report that 48 fixed the auto-renewal issue once contacted via the email address provided - it worked this month anyway, and hopefully, the problem won't re-occur. Thanks for the help.
Try firstname.lastname@example.org or log a support ticket.
See the link in my signature below.
Hope this helps