Hi. I joined 48, 3-4 months ago, after having been with Three for 11+ years. From the get-go, I have had Auto-renewal of Memberships activated, but only for the 1st month has this worked - below's a screen-grab of what I've been confronted with for the past 2 months.
Basically, I'm being told that "...something went wrong..." when it tries auto-renewing my membership, and that I must go to 48's web-site and renew it manually. What is really infuriating about this, is that 48 will not let me access any web-site - INCLUDING 48's SITE - through the 48 sim when the Membership expires!!! My only recourse has been to go without internet until i can log onto the 48 web-site through a public 'hotspot' at work. Not only is this very inconvenient, there are the obvious security implications of having to login over a public internet connection.
Having spent more than a decade with Three, I know first-hand that Three will allow you to access their web-site 'to fix things' if you run out of credit, so I'm at a loss as to why 48, an offshoot of Three, will not allow the same. To say I find this shortsighted is an understatement.
Has anyone else experienced this, and if so, how do I go about getting 48 to fix it? Thanks,