Auto-renewal failed, updated card, but still no plan

[alino999]

My credit that was registered went out of date and I registered my new card but still no service?

[alino999]

Phone not working on 48 -

The credit Card that was registered on my account went out of date last Month but I now registered my new Credit card but I still have no service?

[alino999]

How do I contact Support ?

Is there any ?

[dalyer]

See the links in my signature below.

[dalyer · Accepted solution]

If auto-renewal failed because your card was no longer valid then after you have registered your new card you still need to buy a new memebrship plan manually - this won't happen automatically. Once you have done that auto-renewal will kick in again next month once the card remains valid.