You'll need to explain the issue in more detail.
What exactly are you trying to do?
What happens/goes wrong?
Any error messages?
Did it work before?
For the app maybe try clearing cache and/or data and trying again.
Does the web interface to your My48 account work OK?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
