Absolute Nonsense can someone please help

[ChrisD4856]

Can anyone please tell me why i cannot start a new membership as of TODAY 24/2/21 even though my membership is to renew on the 26th i want to start a new one from TODAY ive even paid for it and it will not start me on a new one !! i have ran out of data and i need it for work so usualy with any other network you can top up and start a new one but NOPE 48 is like "lol you can wait". this is absolute dhfsdjkhjk

[dalyer]

Because that's how 48 memberships work.
They always run their full monthly course before a new one can start.
If you use up membership allowances before the membership month is up then you can buy add-ons to tide you over until the next membership can start.

Hope this helps.

[Brianmcn7068]

Hi Does anyone know the complaints email as the one on the website does not appear to know?.How do you contact them by email.

[dalyer]

You mean the email address here?

https://48.ie/legal/code-of-practice

[dalyer]

You might need to remove the trailing '.' from the email address if you take it from that page/link. I.e.

complaints@48months.zendesk.com

Not

complaints@48months.zendesk.com.

Hope this helps.