yesterday - last edited yesterday by dalyer
My plan wasn't renewed today
Edited by @dalyer... (@dima24 - I hope you don't mind but I thought that it might help others to highlight this information at the top of the thread).
Thanks to @AaronS6679 for posting this:
48 have confirmed the issue here:
13-07-2024 12:38 PM - last edited on 13-07-2024 01:35 PM by dalyer
Got email my plan expired
My payment failed
I'm on auto pay do why this happen
I've tried to renew it'd not letting me proceed ....
13-07-2024 01:35 PM
Are your registered card details still valid?
Was the card updated/reissued perhaps?
Maybe it was a sporadic failure and you just need to buy a membership plan manually for this month before auto-renewal takes over again next time around?
What happens when you try to manually buy a membership plan?
Any error messages?
If you need to contact 48 support about this then see the links in my signature below.
14-07-2024 03:15 PM
mate its very clear theres issues going on. Would be helpful if they actually addressed the problems instead of just letting it build up like this
14-07-2024 03:34 PM - edited 14-07-2024 03:35 PM
Mate, I'm just trying to help.
If what I posted doesn't then contact 48 support for further assistance as I suggested.
Sunday
48 emailed to say my plan has expired, despite being on auto renew. I logged in and renewed, paid up and re-set auto-renew. Next day, 48 emailed to say my card has failed - my card is fine with all other payments. Is this some kind of scam/takeover of customer accounts?
Sunday
PLUS - the contact us option on app/website link to bot isn't connecting??
Sunday
You'll have to contact 48 support about this.
See the links in my signature below for the different ways to contact them.
yesterday
You'll probably have to contact 48 support about the auto-renewal failure.
But can't you buy a membership manually for now via your My48 account?
If not then what happens/goes wrong?
Any error messages?
To contact 48 support see the links in my signature below.
yesterday
yesterday
Merged with the main thread.
Please read other replies in this thread.