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24-10-2013 12:23 PM
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24-10-2013 12:35 PM
Your query is not clear.
Why did you need to order a replacement SIM?
Was it to get a different sized SIM (e.g. nano or micro instead of mini/standard)?
What SIM do you have in the phone when it says "invalid SIM"?
If you mean the original one then note that ordering a replacement SIM will deactivated the old one.
If you mean the new one then perhaps there's a problem with it.
Did you get the new one yet?
What does your online account say when you log in - any error/status messages?
You seem to be posting from a Nokia so I presume that the problem is not with an iPhone?
Can you explain the bit about the PIN more clearly please?
If necessary contact 48 support directly.
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24-10-2013 01:53 PM
Hey there!
You obviously have been having issues with your Original sim..Leading to the order of the replacement one, so I just wonder (if it's the case) that you ported over from your previous carrier to 48... If you did have issues with your Original 48 sim & replaced it with another, did you contact the 48 care crew BEFORE putting the replacment sim into your handset?
I am simply hypothesizing based on what details are in your query...
Do you have more than one 48 Account?
It would be great to have a response so we can get to the bottom of it - however log a ticket with the 48 crew in the meantime with full details of the issue.