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Your account is not active, please contact a 48 customercare

Newcomer
Posts: 4
‎08-04-2019 10:44 PM

just got the above message but no matter what i do i cant get my sim card working and i keep getting this message 

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Re: Your account is not active, please contact a 48 customer

The Legend
Posts: 17,241
‎09-04-2019 12:13 AM
Are you just trying to join 48 for the first time?
Did you activate your SIM?
How did you get that message?
By email or somehow else?
You probably do need to contact 48 support as the message says.
See the link in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Posted from Xiaomi Redmi Note 3
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Re: Your account is not active, please contact a 48 customer

The Legend
Posts: 17,241
‎09-04-2019 12:13 AM
Are you just trying to join 48 for the first time?
Did you activate your SIM?
How did you get that message?
By email or somehow else?
You probably do need to contact 48 support as the message says.
See the link in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Your account is not active, please contact a 48 customer

Newcomer
Posts: 4
‎09-04-2019 12:21 AM
im a member for a while ,I have been a way for a while and when i went to turn it on i can not recieve calls
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Re: Your account is not active, please contact a 48 customer

The Legend
Posts: 17,241
‎09-04-2019 06:58 AM
How long is "a while"?
Maybe your account has been suspended due to several months of inactivity and no monthly membership purchases?
You probably need to contact 48 support.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Your account is not active, please contact a 48 customer

The Legend
Posts: 17,241
‎09-04-2019 07:50 PM
Any update @zurgno?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Xiaomi Redmi Note 3
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Re: Your account is not active, please contact a 48 customer

Newcomer
Posts: 2
‎02-11-2022 10:46 AM
Hello my sim card is blocked can't call or mobile data not working can you please help me
Posted from Samsung SM-G970U
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Re: Your account is not active, please contact a 48 customer

The Legend
Posts: 17,241
‎02-11-2022 11:25 AM

@veronikapompova wrote:
Hello my sim card is blocked can't call or mobile data not working can you please help me

 

What do you mean by "blocked"?

Was it working before?

What changed since then?

Do you have an active membership?

If necessary, contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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