Trying to top up, payment not working

[jennifermcm]

I'm trying to buy 1 GB of data, cos I've run out.  I'm using my saved card details, which are all correct.  There's money in my bank account. 

I enter the correct CCV, but it says that there is a problem with my payment.

[dalyer]

You'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

[NicolaF1839]

Same

[NicolaF1839]

This happens every month and there’s no messaging. Changing to vodafone

[dalyer]

Did you get this sorted @jennifermcm?

[djanto112]

Has this issue been resolved? Currently out of membership myself and have tried all suggested solutions to this problem and no joy. I need membership to be able to contact my place of work.

[dalyer]

You probably need to contact 48 support about this.
The payment problems seem to be ongoing unfortunately...

[dalyer]

That's crazy and really frustrating alright. 😞
I don't really understand why this is happening and why support can't sort it out for you.
I just topped up my cash credit balance with €1 using the mobile website and my registered card and it worked fine.

Hope this helps.

[jennifermcm]

I was onto Chat again, a support ticket was raised on the 20/05/2020, so hopefully they'll get it resolved before my membership runs out.

[dalyer]

Did you manage to get this sorted @jennifermcm?

[jennifermcm]

No, it's still not working.

I'm going to get onto chat again.  My membership runs out in 2 days, so it's not looking good.

I have to have a phone, and Eir is looking very attractive, with unlmited data for 20 euro.