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reactivate

FansiL7561
Newcomer

48m ago

Hi, my phone was suspended due to long-time inactivity. I just paid €12.99 for a monthly plan today (payment cleared), but my SIM card status is still suspended and has no network service

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dalyer
The Legend
The Legend

45m ago - last edited 16m ago

I presume you mean that your SIM was suspended rather than your phone?

When did you last buy a membership plan before this one? 

If it was 6+ months then your account will have been suspended and you'll have to contact 48 support to see if they can reactivate it. 

If it was 13+ months ago then your account will have been deleted and your number recycled. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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