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Trying to get a SIM for my daughter

RuthM8507
Newcomer

‎21-08-2025 04:07 PM

I am trying to get a SIM for my daughter's new phone. I am going around in circles with it. It just keeps bringing me back to the Yep page and when I follow it through to email it says I have already become a yepper. But I was not able to follow the link through completely the first time and I abandoned it about a month ago but it looks like the system thinks I have accessed the deal. I need a SIM for her yesterday! Very frustrated. Help please anyone!
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dalyer
The Legend
The Legend

‎21-08-2025 04:42 PM - edited ‎22-08-2025 11:59 AM

Are you sure that you're using a different email address to your own (assuming that you're already a 48 user yourself)?

And that you're logged out of your own account when trying to order additional SIMs?

Every 48 account/SIM requires a different email address/login.

Unlike some other mobile providers 48 don't support group/family accounts where more than one SIM/subscription can be managed under a single login. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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