Sim activation

[AudreyS9502]

I got my SIM card 30th of March,ported my old number to the new sim,but my old sim is still active,is it possible if l can be assisted with this?

[dalyer]

Did you order and activate a replacement SIM?

• https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

Or a brand new SIM?

What happens if you put the new/replacement SIM in your phone?

Does it work?

If not then what exactly happens? 

Any error messages - either on the phone, when you try to make a call/send a text, or when you log into your My48 account?

Is the correct phone number displayed on your My48 account?

• https://48.ie/my48/settings/my-details

If you need to contact 48 support about this then see the links in my signature below.