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SIM not working

Newcomer
Posts: 3
‎25-09-2020 06:21 PM
My New 48 SIM doesn’t seem to be working. I cannot access my 48 account either. So cannot request a new SIM. BUT my number has transferred to 48 so cannot use my old SIM. Any solutions, anyone, please??!!
Posted from Apple iPhone
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Re: SIM not working

Newcomer
Posts: 1
‎25-09-2020 06:53 PM
The same thing has happened to me!
Posted from Samsung SM-G950F
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Re: SIM not working

The Legend
Posts: 16,534
‎25-09-2020 07:26 PM

@JoeG5151 wrote:
My New 48 SIM doesn’t seem to be working. I cannot access my 48 account either. So cannot request a new SIM. BUT my number has transferred to 48 so cannot use my old SIM. Any solutions, anyone, please??!!

 

You seem to be using an iPhone so it's possible that you will need a small amount of cash credit on your account for the iPhone to send a UK SMS in order to activate with the new SIM (due to the stupid way that Apple do things).

Try putting a small amount of cash credit on your account (I think that €1 is the minimum?) then switch the phone off and on again and then wait a bit and see if the SIM starts working for calls and texts.

Data will only work when you configure your internet/APN settings.

 

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: SIM not working

The Legend
Posts: 16,534
‎25-09-2020 07:27 PM

@GemmaM8413 wrote:
The same thing has happened to me!

 

What exactly happens when you insert the activated 48 SIM and switch on the phone (which, in this case, does not seem to be an iPhone)?

Any messages or other odd functionality?

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: SIM not working

Newcomer
Posts: 3
‎25-09-2020 07:59 PM
Thank you! This maybe the issue. Do I put the old sim back in the phone and add money to the old 3 network? Sorry not great at all this. I think this maybe the problem as I don’t think he got the code text but my other son did. Will try it when he arrives home!!
Posted from Apple iPhone
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Re: SIM not working

Newcomer
Posts: 3
‎25-09-2020 08:00 PM
It is an iPhone! He just gets nothing. Absolutely nothing. He cannot connect to his 48 account either. It is like the sim is faulty.
Posted from Apple iPhone
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Re: SIM not working

The Legend
Posts: 16,534
‎25-09-2020 08:57 PM
No I meant add some cash credit to the 48 account to pay for the UK text that iPhones send to a UK server to activate on some networks due to the stupid way that Apple do things.
But if you can get onto the 48 account to do this and don't know somebody who can gift €1 in cash credit then you'll have to contact 48 support.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: SIM not working

The Legend
Posts: 16,534
‎25-09-2020 08:58 PM
"if you CAN'T get onto the 48 account"

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: SIM not working

The Legend
Posts: 16,534
‎25-09-2020 09:08 PM
What do you mean he didn't get "a code text"?
Maybe the SIM was been never activated at all?!?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: SIM not working

The Legend
Posts: 16,534
‎26-09-2020 01:16 PM

Any update @JoeG5151 ?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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