SIM card not delivered (ordered 9 March) – delivery status?

[SerhatCanK1734]

Hi,

I ordered a SIM card on 9 March and it was marked as dispatched, but I still haven’t received it.

Could you please check whether it has actually been sent and provide an estimated delivery time?

I am staying in student accommodation with a parcel notification system, so I would have been notified if it had arrived.

I also cannot contact support via chat because I don’t have a 48 number yet.

At this stage, I would prefer to understand the delivery status before requesting a replacement.

Thanks,
Serhat

[dalyer · Accepted solution]

You'll have to contact 48 support to ask them about this. 

They don't generally monitor or respond to posts here on the Community Forum.

See the links in my signature below. 

If the chat doesn't work for you (it hasn't ever worked for me for a long time either) then use the email address instead.