13-09-2024 09:41 AM
13-09-2024 09:47 AM - edited 13-09-2024 09:54 AM
Are you sure that the renewal isn't at midnight tonight?
I think that if the renewal date is the 13th then it means at the end of that date?
What does your Transactions page say about recent/previous payments/purchases?
Has membership auto-renewal worked successfully on your account before?
Is you payment card still valid?
If auto-renewal fails for any reason then just buy a membership plan manually for that month and auto-renewal will take over again the following month as long as the payment card is still valid.
What do you mean that there's €10 plus €12.99 taken from your account?
What does the Transactions page say about those payments?
Your My48 account Dashboard should clarify your current membership plan status and expiry date:
If you need to contact 48 support about this then see the links in my signature below.