Payment taken, no plan given

[ElaineK2128]

Joined 48, payment went through for new plan and activation fee €25.98 debited. 3 days later still no activation or monthly allowance. Told tech team is on it, but very frustrating as I do need to make calls and use Internet for work purposes. Said I could buy through gift plan. Spend another 12.99?

[dalyer]

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases? 

• https://48.ie/my48/transactions

Can you use any services - make/receive calls, send/receive texts, use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

[ernest53]

My wife is experiencing the same problem. Payment made but no activation on her account and I will not talk to a Bot. This is the second time this has happened and very annoying

[dalyer]

To contact 48 support see the links in my signature below.