09-02-2023 08:53 AM
09-02-2023 10:09 AM
Tesco are not 48's network provider.
Three are 48's network provider.
They also happen to be Tesco's too.
If your number ported to Tesco then you must have used Tesco's number porting process
https://www.tescomobile.ie/help-centre/my-tesco-mobile/moving-your-number
and not 48's.
https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100
In which case you need to deal with Tesco and ask them about porting your number from them to 48.
48 can't do anything about numbers that were incorrectly ported to another provider so there's no point in contacting them about this.
09-02-2023 10:46 AM
09-02-2023 11:01 AM
09-10-2023 02:41 PM
Have tried to port my number from Tesco sim only €10 monthly which I believe is classed as bill pay.to 48 several times.
Got my account number from Tesco.
Tried then to use customer number on my bill, but this has a . In it , so 48 will not accept that as only numbers accepted.
09-10-2023 03:11 PM
What if you omit the dot?
You may need to contact 48 support about this.
See the link in my signature below or email them at support@48months.zendesk.com