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Number change

TheresaB2940
Newcomer

‎07-10-2020 10:21 AM

Two weeks ago I bought membership and requested to move my number. I was part of a family account I had to get in contact with customer care. My number has not been changed and I have not received any feedback from customer care. Because they have not changed my number I have not used the aim card, so I am currently paying for 2 accounts. If my number does not get changed soon I will have to cancel my membership, which I don't want to do. Any advice on getting hold of customer care ?
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1 REPLY 1

dalyer
The Legend
The Legend

‎07-10-2020 10:29 AM

Unfortunately several people are reporting similar problems porting numbers and getting onto support lately.

Also unfortunately I cannot offer any advice other than to persist in trying to contact them - ideally on the chat if possible - until you get this issue sorted.

 

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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