Number change

[TheresaB2940]

Two weeks ago I bought membership and requested to move my number. I was part of a family account I had to get in contact with customer care. My number has not been changed and I have not received any feedback from customer care. Because they have not changed my number I have not used the aim card, so I am currently paying for 2 accounts. If my number does not get changed soon I will have to cancel my membership, which I don't want to do. Any advice on getting hold of customer care ?

[dalyer]

Unfortunately several people are reporting similar problems porting numbers and getting onto support lately.

Also unfortunately I cannot offer any advice other than to persist in trying to contact them - ideally on the chat if possible - until you get this issue sorted.

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

Hope this helps.