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No network on new SIM

PriyankaD1849
Newcomer

‎22-03-2023 10:16 AM

I recently ordered a new SIM with same number as I lost my old one, and since then I’m not getting any network on my phone
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2 REPLIES 2

PriyankaD1849
Newcomer

‎22-03-2023 10:17 AM

My phone is I phone 13 pro, please do the needful!
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dalyer
The Legend
The Legend
In response to PriyankaD1849

‎22-03-2023 02:10 PM - edited ‎22-03-2023 02:11 PM

Since it's an iPhone it's probably due to the silly Apple process for activating iPhones on certain networks with a new SIM.

You'll probably have to put €1 cash credit on your account, switch it off and then on again and then wait a little while to see if it activates.

This process involves the phone silently sending an SMS to a UK activation server but if there's no cash credit on the account to pay for the international text then it also fails silently.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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