First plan not working - saying "come back in 15 minutes"

[EmmaD3317]

I recently joined 48, made an account and wanted to get the 5G €12.99 membership. When checking out it came to €25.98.. I still bought it. When returning to my app it won’t work “come back in 15 minutes” and my data won’t work. I can’t find any 48 contact number. Please help

[dalyer]

> When checking out it came to €25.98

That's correct - €25.98 represents the one-time activation fee of €12.99 plus the €12.99 payment for your first membership plan.

• https://48.ie/legal/price-plan-details

All Data* €12.99 Plan

This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5^th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

However your second month should be free thus effectively cancelling out the activation fee.

> When returning to my app it won’t work “come back in 15 minutes” and my data won’t work.

You'll have to contact 48 support about this.

> I can’t find any 48 contact number.

See the links in my signature below.