Didn't receive second month's free membership plan

[DmytroV7197]

Hello. Last month I topped up my account for the first time with 25.99 € and was told that the second month would be free. But that did not happen! Explain why? Thank you

[dalyer]

The first payment of €25.98 comprises €12.99 for the one-time activation fee and €12.99 for the first month's membership plan.

• https://48.ie/legal/price-plan-details

If your My48 account Dashboard:

• https://48.ie/my48

doesn't show cash credit of €12.99 which you can use to buy your second month's membership plan or your Buy Plan page:

• https://48.ie/my48/memberships

doesn't list an upcoming plan for your second month then you'll need to contact 48 support to ask them why your second month's free plan hasn't been provided.

To contact 48 support see the links in my signature below.