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Changing to a new sim but want to keep my old number

NajmaP2557
Newcomer
Hi, I already have a 48 number but I got a new 48 SIM.
I want to keep my existing number and move it to my new SIM.
I’m getting the error “MSISDN already exists”.
Can you please do a SIM swap for me?
1 REPLY 1

dalyer
The Legend
The Legend

If you're already with 48 and your number is with them then you probably need a replacement SIM rather than a new SIM.

You can't port a number already with 48 to a brand new 48 SIM.

Seems strange that you're even trying this. Why?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).